Last Updated: July 30, 2026
1. Introduction
Welcome to FST Bookings (“FST Bookings,” “we,” “our,” or “us”).
FST Bookings is a cloud-based reservation and business management platform designed for escape rooms and other appointment-based entertainment venues. Our Services may include online reservations, customer relationship management, calendar synchronization, email notifications, payment processing, reporting, and related business management tools.
This Privacy Policy explains how we collect, use, disclose, and protect information when you:
- Visit https://fstbookings.com
- Create an account
- Use our booking platform
- Make reservations through businesses using FST Bookings
- Contact our support team
By accessing or using our Services, you agree to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
Information You Provide
Depending on how you use our Services, we may collect:
- Name
- Email address
- Phone number
- Business name
- Business address
- Billing information
- Login credentials
- Reservation details
- Customer notes entered by businesses
- Communications with our support team
Payment information is processed by secure third-party payment processors. FST Bookings does not store complete payment card information on our servers.
Information Collected Automatically
When you use our Services, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referring website
- Pages visited
- Date and time of access
- Usage statistics
- Cookies and similar technologies
Booking Information
When a customer makes a reservation through a business using FST Bookings, we may collect:
- Reservation date and time
- Number of participants
- Selected activity or room
- Gift card information
- Promotional codes
- Waiver completion status
- Payment status
- Booking history
3. How We Use Your Information
We use your information to:
- Provide and maintain our Services
- Process reservations
- Manage customer accounts
- Process payments
- Send booking confirmations
- Send reminder emails
- Synchronize bookings with connected calendars
- Improve our platform
- Respond to support requests
- Detect fraud and abuse
- Maintain system security
- Comply with legal obligations
- Analyze platform usage and performance
We only use personal information for purposes consistent with providing and improving the Services.
4. Role of FST Bookings
FST Bookings provides software that enables businesses to manage reservations and customer communications.
Businesses using FST Bookings are responsible for their own customers’ personal information and may maintain separate Privacy Policies governing their use of customer data.
When you make a reservation through a business using FST Bookings, your information may be shared with that business so it can:
- Confirm your reservation
- Contact you regarding your booking
- Process refunds
- Manage waivers
- Provide customer service
- Operate its business
5. Third-Party Integrations
FST Bookings allows businesses to connect third-party services to enhance platform functionality.
Google Calendar Integration
Businesses may connect their Google Calendar account to synchronize reservations with their calendars through our FST Calendar Integration.
When this integration is enabled, FST Bookings may access Google Calendar data solely for the purpose of:
- Creating calendar events
- Updating existing events
- Removing cancelled events
- Preventing scheduling conflicts
- Displaying reservation information in the connected calendar
FST Bookings does not use Google Calendar information for:
- Advertising
- Marketing
- User profiling
- Selling customer information
- Any purpose unrelated to calendar synchronization
Google account passwords are never shared with or stored by FST Bookings.
Authentication is handled securely through Google’s OAuth authorization process. OAuth access tokens are stored only as necessary to maintain the connection and are protected using industry-standard security practices.
Users may disconnect Google Calendar integration at any time through their FST Bookings account or through their Google Account security settings.
Use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
6. Email Notifications
FST Bookings sends transactional email notifications on behalf of businesses using the platform.
These communications may include:
- Booking confirmations
- Reservation reminders
- Booking updates
- Cancellation confirmations
- Password reset emails
- Account verification emails
- Receipts
- Administrative notifications
These emails are considered essential to providing the Services and may be sent even if you have opted out of marketing communications.
Businesses may customize the appearance and branding of customer emails sent through FST Bookings.
FST Bookings may also send communications directly to account holders regarding:
- Security alerts
- Service interruptions
- Maintenance notices
- New platform features
- Updates to our Terms of Service or Privacy Policy
7. Marketing Communications
With your consent where required by law, FST Bookings may send:
- Product announcements
- Feature updates
- Educational resources
- Newsletters
- Promotional offers
You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in those emails or by updating your communication preferences.
Transactional emails related to bookings or your account cannot be unsubscribed from while your account remains active.
8. Cookies
We use cookies and similar technologies to:
- Keep users logged in
- Remember preferences
- Improve website functionality
- Analyze website usage
- Maintain security
Most web browsers allow you to disable cookies; however, doing so may limit certain features of the Services.
9. Sharing Your Information
We do not sell your personal information.
We may share information with:
- Businesses using FST Bookings
- Payment processors
- Cloud hosting providers
- Email delivery providers
- SMS messaging providers
- Analytics providers
- Customer support providers
- Fraud prevention services
- Legal authorities when required by law
We require our service providers to protect personal information and use it only for the services they provide to us.
10. Service Providers
To operate our Services, FST Bookings works with trusted third-party vendors who help us provide functionality such as:
- Payment processing
- Cloud infrastructure
- Email delivery
- Calendar synchronization
- Customer support
- Data analytics
- Security monitoring
- Backup and disaster recovery
These providers receive only the information necessary to perform their services and are contractually obligated to protect your information.
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide the Services
- Maintain customer accounts
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce our agreements
Businesses using FST Bookings may retain customer information according to their own retention policies.
12. Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect your information.
Security measures include:
- HTTPS/TLS encrypted connections
- Secure password hashing
- Encrypted storage of authentication tokens
- Role-based permissions
- Routine software updates
- Limited employee access
- System monitoring
- Regular backups and disaster recovery procedures
Although we strive to protect your information, no electronic transmission or storage system can be guaranteed to be 100% secure.
13. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Object to processing
- Receive a copy of your data
- Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
14. Children’s Privacy
Our Services are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children. If we become aware that such information has been collected, we will promptly delete it.
15. International Users
If you access our Services from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.
By using the Services, you consent to these transfers where permitted by law.
16. Third-Party Websites
Our Services may contain links to third-party websites or integrate with third-party services.
We are not responsible for the privacy practices or content of those third parties. We encourage users to review the privacy policies of any third-party services they use.
17. Google API Services Disclosure
If you connect your Google account to FST Bookings, our use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
Google Calendar information is used only to provide the calendar synchronization features requested by the user.
FST Bookings does not use Google Workspace or Google Calendar data to:
- Develop generalized artificial intelligence models
- Train machine learning models unrelated to providing the requested Services
- Advertise to users
- Sell user information
- Build user profiles for marketing purposes
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will update the “Last Updated” date and may provide additional notice where required by law.
Your continued use of the Services after any changes become effective constitutes acceptance of the revised Privacy Policy.
19. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
FST Bookings
Website: https://fstbookings.com
Email: privacy@fstbookings.com